Comments on: Samsung HT-C650W Home Theater System http://www.1hometheaterreviews.com/samsung-ht-c650w-home-theater-system/ Sun, 31 Jul 2011 12:17:42 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Gregory Rutty http://www.1hometheaterreviews.com/samsung-ht-c650w-home-theater-system/comment-page-1/#comment-211 Gregory Rutty Thu, 13 May 2010 05:57:08 +0000 http://www.1hometheaterreviews.com/samsung-ht-c650w-home-theater-system/#comment-211 So I could go into detail about this system (it's decent), its sound (okay, but not great), its design/quality (looks good/feels cheap, get's dusty easily), etc. But the thing that seems the most notable is how horrible Samsung's customer "service" is. My remote was defective and the system's compatibility with my Samsung TV wasn't great (I know - the least they could do would be to get it to work well with their own products!). It took me more than a dozen calls to get to their Tier 3 technical support, and still they couldn't resolve all the issues with this system. Along the way their customer "service": <br />-Lost my work ticket 3 different times <br />-Failed to write down the details of my problem so I had to explain it to each new person I was passed to <br />-Ordered me the wrong remote (twice) <br />-Lacked proper documentation for system (I stopped counting the times they told me to try changing the batteries) <br /> <br />The bottom-line is don't buy this system. Its compatibility my Samsung HDTV isn't great, the user interface is clunky and confusing, the sound quality is only okay, and if anything goes wrong, you will spend a year of your life dealing with Samsung's customer "service." <br /> <br /> <br /> Rating: 1 / 5 So I could go into detail about this system (it’s decent), its sound (okay, but not great), its design/quality (looks good/feels cheap, get’s dusty easily), etc. But the thing that seems the most notable is how horrible Samsung’s customer “service” is. My remote was defective and the system’s compatibility with my Samsung TV wasn’t great (I know – the least they could do would be to get it to work well with their own products!). It took me more than a dozen calls to get to their Tier 3 technical support, and still they couldn’t resolve all the issues with this system. Along the way their customer “service”:

-Lost my work ticket 3 different times

-Failed to write down the details of my problem so I had to explain it to each new person I was passed to

-Ordered me the wrong remote (twice)

-Lacked proper documentation for system (I stopped counting the times they told me to try changing the batteries)

The bottom-line is don’t buy this system. Its compatibility my Samsung HDTV isn’t great, the user interface is clunky and confusing, the sound quality is only okay, and if anything goes wrong, you will spend a year of your life dealing with Samsung’s customer “service.”

Rating: 1 / 5

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